Everything you need to know about Kahuha eTech Solutions products, installation, delivery & more.

Frequently Asked Questions

Kahuha eTech Solutions deals with a wide range of security and networking products:

  • CCTV Cameras & Surveillance Systems
  • Networking Products
  • Access Control Systems
  • Security Accessories
  • Video Recorders (DVR/NVR)
  • Cables, Connectors, and Power Supplies
  • Biometric & Smart Lock Systems
Yes. We offer installation services for CCTV systems, networking equipment, and access control systems. Installation availability may depend on the location and type of project. Please contact us to confirm availability.
Yes. Most of our CCTV systems support remote viewing through mobile phones, tablets, and computers using the applicable dedicated apps.

Storage duration depends on several factors:

  • Hard drive capacity
  • Number of cameras
  • Recording quality and settings

Our team can help recommend a suitable storage solution based on your requirements.

Yes. With a suitable internet connection and proper system configuration, you can monitor compatible CCTV systems remotely using the applicable mobile or computer application.

Yes. Selected products come with warranty coverage depending on the manufacturer and product type. Warranty terms may vary by product.
Absolutely. We help customers select suitable security solutions based on their needs, budget, property, and intended use.

We accept various payment methods, including:

  • Mobile money (M-Pesa)
  • Bank transfers
  • Cash payments

Payment options may vary depending on the order and delivery method.

Yes. We offer rider, courier, and CBD delivery services within Nairobi and to other locations across Kenya, subject to courier availability.

Delivery usually takes 1–5 business days after dispatch, depending on the delivery location and courier service selected.

Delivery times are estimates and may be affected by courier delays, weekends, public holidays, or circumstances beyond our control.

Yes. Pay on Delivery is available for rider deliveries within Nairobi CBD and selected courier services such as G4S and Speedaf.

Availability may vary depending on the delivery location, order, and courier service.

Yes. Exchanges are accepted within 30 days from the date the customer receives the order, provided the item is returned in the required condition.

Items should be unused and undamaged, with original packaging, accessories, and proof of purchase where applicable.

Please note that we do not offer cash refunds. For more information, please see our Refund & Returns Policy.

Yes. We provide customer and technical support after purchase to assist with product setup, configuration, troubleshooting, and general product-related questions.

📍 Gaberone Road, Gaberone Plaza, 3rd Floor, Shop T7s, Nairobi, Nairobi County 00100, Kenya

📞 +254 707 465451

📧 info@kahuhaetechsolutions.co.ke

Still have questions? Get in touch with us — we’re happy to help.